Privacy Policy

PRIVACY POLICY



SERENUM (Ann Maria G Vancoillie), hereinafter “The Owner”, informs you about its Privacy Policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing or contracting services through the website https://serenum.es

In this sense, the Owner guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD GDD).  It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (RGPD), as well as the provisions of Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI).

The use of the website implies acceptance of this Privacy Policy  as well as the conditions included in the Legal Notice.



Identity of the person in charge

  • Owner: Ann Maria G Vancoillie
  • Tax ID: Y4449198T
  • Address: Infanta Cristina, 36, BENIJÓFAR, 03178, Alicante.
  • Email: info@serenum.es
  • Website: https://serenum.es



Principles applied in data processing

In the processing of your personal data, the Owner will apply the following principles that comply with the requirements of the General Data Protection Regulation (RGPD)

  • Principle of legality, loyalty and transparency: The Owner will always require consent for the processing of their personal data, which may be for  one or more specific purposes about which they will be previously informed with absolute transparency.
  • Principle of data minimization: The Owner will request only the data strictly necessary for the purpose or purposes requested.
  • Principle of limitation of the conservation period: The data will be kept for the time strictly necessary for the purpose or purposes of the treatment.

The Owner will inform you of the corresponding conservation period according to the purpose.  In the case of subscriptions, the Holder will periodically review the lists and delete those inactive records for a considerable time.

  • Principle of integrity and confidentiality: Your data will be treated in such a way that its security, confidentiality and integrity is guaranteed. You should know that the Owner takes the necessary precautions to avoid unauthorized access or improper use of the data of its users by third parties.

Obtaining personal data

To browse https://serenum.es you do not need to provide any personal data. The case in which you do provide your personal data is by contacting through the contact form or sending an email.



Your rights

The Owner informs you that on your personal data you have the right to:

  • Request access to stored data.
  • Request a rectification or cancellation.
  • Request the limitation of your treatment.
  • Object to the processing.
  • Request the portability of your data.

 

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Owner, which means that any user who has provided their data at any time can contact the Owner and request information about the data they have stored and how they have obtained them, request the rectification of them,  request the portability of your personal data, oppose the treatment, limit its use or request the cancellation of those data in the files of the Owner.

To exercise your rights of access, rectification, cancellation, portability and opposition you have to send an email to info@serenum.es along with the valid proof in law, such as a photocopy of the D.N.I.  or equivalent.

You have the right to effective judicial protection and to file a claim with the supervisory authority, in this case, the Spanish Agency for Data Protection, if you consider that the processing of personal data concerning you infringes the Regulation or the LOPDGDD.



Purpose of the processing of personal data

When you connect to the website to send an email to the Owner or contact through the form, you are providing personal information for which the Owner is responsible. This information may include personal data such as your IP address, first and last name, physical address, email address, telephone number, and other information. By providing this information, you consent to your information being collected, used, managed and stored by SERENUM (Ann Maria G Vancoillie), only as described in the Legal Notice and in this Privacy Policy.

 

The personal data and the purpose of the treatment by the Owner is different according to the information capture system:

  • Email and Contact Forms: The Owner requests personal data among which may be: Name and surname, email address, telephone number and address of its website in order to respond to your queries.   For example, the Owner uses this data to respond to their messages, doubts, complaints, comments or concerns they may have regarding the information.

included in the website, the services provided through the website, the processing of your personal data, issues relating to the legal texts included in the website, as well as any other query you may have that is not subject to the conditions of the website or the contract.

 

There are other purposes for which the Owner processes your personal data:

  • To ensure compliance with the conditions contained in the Legal Notice and applicable law.   This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • To analyze navigation. The Owner may collect other non-identifying data obtained through the use of cookies that are downloaded to your computer when you browse this website whose characteristics and purpose are detailed in the Cookies Policy.



Security of personal data

To protect your personal data, the Owner takes all reasonable precautions and follows the best practices of the industry to prevent its loss, misuse, improper access, disclosure, alteration or destruction thereof.

The website is hosted on OVHcloud. The security of your data is guaranteed, since they take all the necessary security measures for it. You can consult their privacy policy for more information.



Content from other websites

The pages of this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed an additional third-party tracking code, and monitor your interaction using this code.



Cookies Policy

For this website to function properly you need to use cookies, which is information that is stored in your web browser.

On the Cookies Policy page you can consult all the information related to the collection policy, the purpose and the treatment of cookies.



Legitimation for data processing

The legal basis for the processing of your data is: consent.

To contact the Owner from this website through the contact form or by sending an email, you must accept this Privacy Policy.



Categories of personal data

The categories of personal data processed by the Owner are:

  • Identification data (name, surname, email, telephone …)



Retention of personal data

The personal data you provide to the Owner will be kept until you request its deletion. In any case, the data will be archived and kept for a minimum period of time of 5 years, after which they will continue to be archived, destroyed or, failing that, will be returned in full to the client or legally authorized.



Recipient of personal data

This website may provide personal data of users to:

 

  • Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).  You will find more information at: https://analytics.google.com

Google Analytics uses “cookies”, which are text files placed on your computer, to help the Owner analyze the use made by users of the website. The information generated by the cookie about the use of the website (including your IP address) will be directly transmitted to and stored by Google on servers in the United States.

  • DoubleClick by Google is a suite of advertising services provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States  (“Google”).

More information can be found at: https:// www.doubleclickbygoogle.com

DoubleClick uses “cookies”, which are text files placed on your computer and which serve to increase the relevance of advertisements related to your recent searches.  Google’s Privacy Policy explains how Google manages your privacy with regard to the use of cookies and other information.

You can also see a list of the types of cookies used by Google and its partners and all the information regarding their use of advertising cookies.

Web Browsing

When browsing this website, non-identifying data may be collected, which may include, IP address, geolocation, a record of how the services and sites are used, browsing habits and other data that cannot be used to identify you.

The Website may use the following third-party analytics services:

  • Google Analytics
  • DoubleClick by Google

 

The Owner can use the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to collect demographic information.



Accuracy and veracity of personal data

You agree that the data provided to the Owner are correct, complete, accurate and current, as well as to keep them duly updated.

As a User of the Website you are solely responsible for the veracity and correctness of the data you send to the site, exonerating the Owner of any responsibility in this regard.



Acceptance and consent

As a User of the Website, you declare to have been informed of the conditions on the protection of personal data, you accept and consent to the treatment thereof by the Owner in the manner and for the purposes indicated in this Privacy Policy.



Revocability

To exercise your rights of access, rectification, cancellation, portability and opposition you have to send an email to info@serenum.es along with the valid proof in law such as a photocopy of the D.N.I.  or equivalent.

The exercise of your rights does not include any data that the Owner is obliged to keep for administrative, legal or security purposes.



Changes to the Privacy Policy

The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as industry practices.

These policies will be in effect until they are modified by others duly published.